Terms of Service

Please read these Terms of Service ("Terms") carefully before using MySurveyNow ("we", "us", or "our"). By accessing or using our platform, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using MySurveyNow, you agree to:

• These Terms of Service
• Our Privacy Policy
• Any additional terms and conditions that may apply to specific features

If you do not agree to these Terms, you must not use our services.

2. Description of Service

MySurveyNow provides an online platform for creating, distributing, and analyzing surveys. Our services include:

• Survey creation and design tools
• Response collection and storage
• Data analysis and reporting
• User management and collaboration features
• Integration capabilities

3. Account Registration

Eligibility

To use our services, you must:

• Be at least 13 years of age
• Have the legal capacity to enter into a binding contract
• Provide accurate and complete registration information
• Maintain the security of your account credentials

Account Security

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. User Content

Your Content

You retain all rights to the content you create, upload, or store on our platform, including:

• Survey questions and designs
• Collected responses and data
• Uploaded files and media
• Account information and settings

License to Us

By using our services, you grant us a limited, non-exclusive license to use your content solely for the purpose of providing and improving our services. This license terminates when you delete your content or account.

Prohibited Content

You agree not to use our platform to create, distribute, or collect:

• Content that violates any applicable laws or regulations
• Content that infringes on intellectual property rights
• Malicious software, viruses, or harmful code
• Spam, phishing attempts, or fraudulent content
• Content that promotes hate speech, discrimination, or violence
• Personal information collected without proper consent

5. Acceptable Use

You agree not to:

• Use our services for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Scrape, crawl, or use automated means to access our platform
• Impersonate another person or entity
• Harass, abuse, or harm other users
• Exceed reasonable usage limits or quotas

6. Data Protection and Privacy

Your use of our services is also governed by our Privacy Policy. When collecting data through surveys, you are responsible for:

• Obtaining necessary consents from respondents
• Complying with applicable data protection laws (GDPR, CCPA, etc.)
• Providing appropriate privacy notices to respondents
• Handling personal data securely and responsibly

7. Payment and Billing

Free and Paid Plans

We offer both free and paid subscription plans. Features and limitations of each plan are described on our pricing page.

Billing

• Paid subscriptions are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise stated
• We may change pricing upon notice to you
• You are responsible for all applicable taxes

Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period.

8. Intellectual Property

Our Rights

MySurveyNow and its licensors own all rights, title, and interest in:

• The platform and its underlying technology
• Our trademarks, logos, and brand assets
• Documentation and educational content
• Aggregated, anonymized analytics data

Feedback

Any feedback or suggestions you provide may be used by us without obligation or compensation to you.

9. Termination

By You

You may terminate your account at any time by following the account deletion process in your settings.

By Us

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent or abusive behavior
• Fail to pay fees when due
• Violate applicable laws

Effect of Termination

Upon termination, your right to use our services ceases immediately. We may retain certain data as required by law or for legitimate business purposes.

10. Disclaimers and Limitations

No Warranty

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied.

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

11. Indemnification

You agree to indemnify and hold harmless MySurveyNow and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

• Email: support@mysurveynow.com
• Website: Contact Page